Terms of Service

1. General Terms

By using Notulen AI services (the "Service"), you agree to the following terms and conditions. If you do not agree, please stop using the Service.

2. Service Description

Notulen AI provides AI-powered automated meeting note services, including:

• Bots that join Zoom, Google Meet, and Microsoft Teams meetings.
• Automatic transcription in Bahasa Indonesia and English.
• Meeting note generation with summaries, decisions, and action items.
• Automatic delivery of meeting notes to participants by email.

3. User Accounts

• You are responsible for maintaining the security of your account and password.
• You must provide accurate information when signing up.
• One account may only be used by one individual or organization according to the selected package.

4. Payment and Subscriptions

• The Service is offered as monthly subscription plans. Plans and prices are listed on our website and on the Subscriptions page in the app.
• Each plan includes a monthly credit quota. 1 credit equals 1 minute of recording.
• New users receive 45 free credits once upon sign-up.
• Plan credits reset every billing period and do not carry over to the next month. As an exception, if a renewal invoice is paid during the grace period, remaining credits may carry over up to the plan's quota.
• A renewal invoice is created every month. If it is not paid, there is a 3-day grace period before credits are reset to zero.
• Upgrades take effect immediately after successful payment, and credits are adjusted to the new plan. Downgrades take effect at the next billing period.
• You can cancel your subscription at any time. Credits remain usable until the end of the current billing period.
• Payments are processed by Midtrans.
• Prices may change with at least 30 days notice.

5. Acceptable Use

You agree not to use the Service to:

• Record meetings without the consent of all participants, where required by law.
• Engage in illegal activity or violate the rights of others.
• Misuse, damage, or disrupt the Service infrastructure.
• Resell access to the Service without written permission.

6. Content Ownership

• You retain full rights to recordings, transcripts, and meeting notes generated from your meetings.
• We do not claim ownership of your content.
• You grant us a limited license to process your content solely to provide the Service.

7. Service Limitations

• Transcription accuracy depends on audio quality and internet connection.
• The Service may experience downtime for maintenance, with prior notice when possible.
• We do not guarantee 100% availability at all times.

8. Termination

• You may stop using the Service at any time.
• We may suspend or terminate accounts that violate these terms.
• After termination, you can still download your data for 30 days.

9. Limitation of Liability

The Service is provided "as is". To the maximum extent permitted by law, Notulen AI is not liable for indirect, incidental, or consequential damages arising from your use of the Service.

10. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated by email or through notifications in the Service. Continued use of the Service after changes means you accept the updated terms.

11. Governing Law

These terms are governed by the laws of the Republic of Indonesia. Disputes will first be resolved amicably and, if unresolved, through the competent courts in Indonesia.

12. Contact

Questions about these terms can be sent to contact@usenotulenai.com or through our contact form.